Policies and compliance

How we hold ourselves accountable

These policies apply to every participant, worker and partner. If anything is unclear, ask us and we will explain it in a format that works for you.

Privacy policy

How Ametz Group Pty Ltd, trading as Adaptive Services Australia, collects, uses, stores and protects your personal and health information.

Our obligations as a registered NDIS provider and the rights every participant has when receiving our supports.

How we identify, record and manage conflicts of interest so your choice and control always come first.

How we manage situations where you receive more than one type of support from us or from Access Support.

How to raise a compliment, concern or complaint, what we do with it, and where to go if you are not satisfied.

How we prevent, respond to and learn from incidents involving participants.