Raising feedback
- Speak with your worker or coordinator, call 1800 498 454, email ndis@accesssupport.au, or use the feedback form on this website.
- You can raise feedback anonymously, and you can ask an advocate, family member or interpreter to do it for you.
What we do
- We acknowledge complaints within two business days and aim to resolve them within 21 days.
- We keep you informed, explain our findings, and tell you what we are changing as a result.
- Complaints never affect the supports you receive, and we do not tolerate retaliation of any kind.
If you are not satisfied
- You can escalate to our management team for an internal review.
- You can contact the NDIS Quality and Safeguards Commission on 1800 035 544 or at ndiscommission.gov.au at any time — you do not have to come to us first.
- You can also contact your state's disability advocacy service, or the Office of the Australian Information Commissioner for privacy matters.
This policy is reviewed annually, or sooner if legislation changes.