Choosing more than one service
- Many participants choose to receive several supports from us because it simplifies communication. This is always your decision.
- Taking one service from us never obliges you to take another, and declining a service never affects the supports you already receive.
Informed choice
- Before you add a service, we explain what it includes, what it costs, what alternatives exist and any conflict of interest.
- Where we provide support coordination, we will always offer alternative providers for the supports being coordinated.
How multi-service delivery works
- You have one primary contact who coordinates across services so you do not repeat your story.
- Each service keeps its own goals, notes and reviews, but shares information only with your consent.
- Rostering is planned together so appointments and shifts do not clash, and travel is minimised.
- Separate budgets are tracked against the correct NDIS plan categories, and you receive clear statements.
Safeguards
- Clinical decisions by Access Support clinicians are made independently of any commercial interest in daily supports.
- We review multi-service arrangements at least every six months to check they are still the best fit.
- You can stop any single service at any time, with the notice period set out in your service agreement.
- Questions about this policy can be directed to our quality team on 1800 498 454 or ndis@accesssupport.au.
- You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544 or at ndiscommission.gov.au.
This policy is reviewed annually, or sooner if legislation changes.